Terms of Service
These terms govern how brands access and use the HANIVAR platform to manage orders, risk, couriers, ads, and analytics.
1. Agreement to these terms
By creating a HANIVAR account or using the platform, the brand and the individuals acting on its behalf agree to these terms. If you are accepting on behalf of a company, you confirm that you have the authority to bind that company.
2. The service
HANIVAR provides a connected commerce platform for D2C brands. It brings order management, RTO risk scoring, courier orchestration, AI advertising, retargeting, and analytics into a single system that reads from one data layer.
- RTO risk scores are decision-support signals, not automatic customer rejections. Final action on any order rests with the brand.
- AI-generated creative and product content is drafted for review. Nothing publishes to an ad account until a person approves it.
- Courier assignment follows the rules and thresholds each brand configures.
3. Accounts and access
Brands are responsible for the accuracy of their account information, for the actions of users they invite, and for keeping credentials confidential. Role-based access should be used to limit each user to the data and controls they need.
4. Acceptable use
You agree not to misuse the platform. In particular, you will not:
- Upload unlawful content or use the platform to send messages that violate applicable communication or consent rules.
- Attempt to access data belonging to other brands, or probe, scan, or test the security of the platform without authorization.
- Use connected messaging channels to contact customers who have opted out.
5. Connected integrations
The platform connects to third-party services such as storefronts, marketplaces, couriers, ad platforms, payment providers, and messaging channels. Your use of those services remains subject to their own terms. HANIVAR is not responsible for the availability or decisions of third-party systems.
6. Fees and billing
Paid plans are billed according to the plan and order-volume tier selected. Add-ons such as courier logistics pass-through, managed ad spend, and onboarding services are billed as described at the time of purchase. Fees are exclusive of applicable taxes unless stated otherwise.
7. Data ownership
Your order, customer, and performance data remains yours. HANIVAR processes it to operate the platform and improve the models that serve your account, as described in the Privacy Policy. You can request an export of your data while your account is active.
8. Service availability
We work to keep the platform available and reliable, and we perform maintenance where needed. The service is provided on an as-available basis, and specific availability commitments, where offered, are set out in a separate agreement.
9. Suspension and termination
We may suspend access where use threatens the security or integrity of the platform, other brands, or their customers. You may stop using the service at any time. On termination, access ends and data is handled as described in the Privacy Policy.
10. Limitation of liability
To the extent permitted by law, HANIVAR is not liable for indirect or consequential losses arising from use of the platform, including decisions taken on the basis of risk scores or analytics. Nothing in these terms limits liability that cannot be limited under applicable law.
11. Changes to these terms
We may update these terms as the platform evolves. Where changes are material, we will make the current version available within the product and on this page.
12. Contact
Questions about these terms can be sent to contact@hanivar.com.